Listeners Connect’s Privacy Policy

Welcome to Listeners Connect's Privacy Policy! This Privacy Policy ("Policy") explains how ListenersConnect ("Listeners Connect," "we," "our," or "us") gathers, stores, safeguards, and shares your personal information when you access or use our services. We encourage you to read this Policy carefully in conjunction with our Terms of Service.

While you're enjoying the Listeners Connect mobile application (including the desktop version) ("App"), our websites, microsites, or any digital products and services provided by us (collectively referred to as "Services"), we may collect certain information about you. This Policy also covers how we share your information with third parties and your rights regarding your personal data.

Listeners Connect is a global app, and your information may be processed in countries outside your residence, including India, where ListenersConnect is registered. This Policy explains how we protect your personal data when we transfer it across borders, so please read it thoroughly.

Who We Are

Listeners Connect is managed by ListenersConnect, a company registered in India. ListenersConnect is the data controller responsible for the processing of personal information as described in this Policy.

You can reach out to our Data Protection Officer by sending an email to support@listenersconnect.com

1. Collection of Information

Registration Information

When you download the Listeners Connect App and create an account ("Account"), we may collect certain information about you ("Registration Information"), including:

Name Username Email address Mobile number Gender identity Date of birth Sexual preferences Photographs Location data Login information for social media accounts that you connect to your Listeners Connect Account (e.g., Facebook, Instagram).

You can review and update this information at any time by logging into the Listeners Connect App, except for certain information like your date of birth and location (which, if you've enabled location services, is automatically updated).

The information we collect helps enhance your experience on Listeners Connect and verifies your identity to maintain a safe community. Some of your Registration Information, like your name and profile photo, may be visible to other users on your profile page.

For users who are California residents, the personal information we may collect falls within the following categories as defined by the California Consumer Privacy Act (CCPA):

A. Identifiers: This includes details such as your name, location, and other similar identifiers.

B. Personal Information: As defined by California's customer records law, this includes contact details (like email and phone number) and financial information.

C. Protected Classifications: Characteristics under California or federal law that you may choose to provide, such as age, gender identity, marital status, sexual orientation, race, ancestry, national origin, religion, and medical conditions.

D. Commercial Information: Data related to your transactions and purchase history.

E. Biometric Information: Includes any biometric data we may collect.

F. Internet or Network Activity: Information such as your browsing history and interactions with our websites and app.

G. Geolocation Data: Information about your location, such as your mobile device's GPS data.

H. Audio, Electronic, Visual, and Similar Information: This includes photos, videos, and other similar data.

I. Professional or Employment-Related Information: Includes your work history and details of previous employers.

J. Non-Public Education Information: Any educational data not publicly available.

K. Inferences: Deductions made from any of the above information to create a profile about your preferences and characteristics.

Profile Information

We strongly encourage you (and all our members) to carefully consider the information you choose to share about yourself. We advise against including sensitive details on your profile, such as email addresses, URLs, instant messaging details, phone numbers, full names, home addresses, credit card information, national identification numbers, driver's license information, or any other personal data that could be susceptible to misuse or abuse.

When you share information about yourself or use the messaging function to communicate with other users, please be aware that the amount of personal information you disclose is at your own risk. For more details on who can access the information you share, please refer to Section 4 below.

Profile Verification Information (Including Biometric Data)

To enhance safety and security, and to provide you with the best possible user experience, we require users to verify their accounts. This may involve requesting your phone number and, in some cases, asking you to complete a photo verification process. Our aim is to ensure that you are not a robot and to prevent the creation of fake accounts that could be used for malicious activities or cybercrime, which could compromise the integrity of the Listeners Connect community.

This verification process may be necessary for fraud prevention. You also have the option to voluntarily verify your profile photo, which adds a blue 'verified' badge to your profile.

If you choose to verify your profile photo, we will scan each photo you submit. This scan may involve the use of facial recognition technology to compare the submitted photo with your profile photo, ensuring that you are who you claim to be. We do not display these verification photos on your profile. The scans are retained for future verification and record-keeping purposes until they are no longer needed or for three years after your last interaction with us, whichever occurs first. Once the retention period expires, we take commercially reasonable steps to permanently and securely delete the scans from our systems.

Purchases Information

When you decide to buy any of our premium services, we will handle your payment information securely. This data is retained to prevent fraud and for audit and tax purposes.

Listeners Connect uses automated systems to prevent fraudulent payment transactions as part of our anti-fraud measures. These systems analyze payment transactions for behaviour that may indicate a breach of our Terms and Conditions. If a transaction exhibits certain criteria suggesting a likely breach and appears to be fraudulent, the transaction may be automatically blocked. Users affected by a blocked transaction will be notified that their transaction could not be processed, and they can contact Listeners Connect to contest the decision.

Please note that if your account is blocked for any reason, any associated accounts you hold on other ListenersConnect platforms or applications may also be blocked as part of our anti-spam and anti-fraud procedures.

If you grant Listeners Connect access to your location through your device settings, we collect data regarding Wi-Fi access points and other location details such as your longitude and latitude. We may store your device's coordinates to provide specific features within the app. This location information helps us determine your physical location and allows us to personalize the app experience. It also makes it easier for you to engage with other users by displaying general location information to users viewing your profile, as well as showing you the profiles of users nearby.

If you no longer wish to share your location with Listeners Connect, you can disable location access by following these steps:

iPhone: Go to Settings > Privacy > Location Services > Listeners Connect Android: Go to Settings > Location > Listeners Connect > Permissions > Location

Device and Photos Information

When you use the Listeners Connect app, we may collect information about your device, including its unique identifier, model, and operating system, for various purposes outlined in this policy. Additionally, if you grant permission, the app may access your device's address book solely to add contacts.

We also gather data related to your photos, such as which images users spend the most time on or which photos have the best lighting. This information may be used to rearrange your profile photos to enhance your visibility and presentation within the app. If you prefer not to use this feature, you can opt out through the app settings.

Cookies and Similar Technologies

When you visit our Sites or use the Listeners Connect App, we may automatically collect personal data through cookies and similar technologies. Cookies are small data files stored on your device or browser that allow us to identify and remember you, improving your experience on our platform.

For more detailed information about how we use cookies and the options available to you, please refer to our Cookie Policy.

Links

We may monitor how you interact with links within the Listeners Connect app, including those leading to third-party services, by redirecting clicks or through other tracking methods. We may provide aggregated click data, such as the total number of clicks on a specific link.

Listeners Connect Success Stories, Surveys, and Contributions

Occasionally, we conduct surveys for research purposes, and we may reach out to you to see if you're interested in participating. We may also contact you for feedback, testimonials, or to take part in marketing campaigns. For instance, if you let us know about a successful connection made through the Listeners Connect app, we may ask if you'd like to be featured in our promotional content. Participation in these surveys and campaigns is entirely voluntary, and detailed information will be provided when we contact you. If you prefer not to be contacted for these purposes, please reach out to our Customer Support Team through our Feedback Page.

When You Contact Customer Support

When you reach out to our Customer Support team through our Feedback Page, we will collect your email address and may track your IP address, along with the details you provide to assist in resolving your query. We maintain records of our communications with you, including any complaints made by or about you, for up to 6 years after your account is deleted. This ensures we have a thorough record to address any future concerns or issues.

2. Use of Your Information

At Listeners Connect, our primary goal is to ensure you have an enjoyable and seamless experience. To achieve this, we may use your registration details and other collected information to:

Provide you with our services and features. Contact you with updates, new features, and important information about the Listeners Connect App. Tailor the app experience and the content we provide specifically for you. Conduct research and analytics to understand how you interact with the App and our Sites. Test new technologies and processes aimed at enhancing and improving the App and Sites. Address conflicts, fix issues, and uphold our Terms & Conditions. Investigate potential fraud, protect our legal rights, and enforce our Terms & Conditions. Send you information about promotions, offers, and services through direct marketing or other communication methods—if you've opted in to receive such communications. We will only use your information for email marketing with your consent, which you can provide during account creation or through the App's settings (you can opt out at any time via the settings or using the unsubscribe links provided in each message). Safeguard our users and others from potential harm.

Our Matching Algorithms

At Listeners Connect, our mission is to nurture meaningful and balanced relationships. To help you connect with compatible individuals, we've developed sophisticated matching algorithms designed to predict your compatibility with other users. These algorithms consider various indicators from user profiles and interactions within the app, such as your swipes and matches, to suggest profiles that are likely to be a good match for you.

Our matching algorithms are powered by a range of factors and utilize machine learning to rank profiles, maximizing your chances of finding compatible connections. We use the following data to generate profile recommendations and predict your compatibility with others: the information you provide in your profile, such as age, distance, and gender, to display profiles that are relevant and more likely to match with you; your interactions with the app, to suggest users who are active and open to new connections; and your device's location coordinates, which help us understand your proximity to other members.

The legal basis for processing your profile and location information is to provide the contractual services you've requested, in accordance with Article 6(1)(b) GDPR. When processing data about your app activity, we do so based on our legitimate interest, pursuant to Article 6(1)(f) GDPR, specifically to offer more personalized and relevant match recommendations. If your profile includes sensitive information, such as your beliefs, we process this information only with your voluntary and explicit consent.

Moderation Practices

At Listeners Connect, we are committed to maintaining a safe and respectful environment for all users. To ensure this, we use a combination of automated systems and a dedicated team of moderators to monitor and review accounts, including photos and other information uploaded to user profiles, as well as messages exchanged within the app. Our systems and moderators collaborate to detect and flag content that may breach our Terms and Conditions.

If an account or message meets certain criteria suggesting a breach of our Terms and Conditions, the account may receive a warning, and the user's access could be restricted or blocked. Users affected by these actions have the opportunity to contact Listeners Connect to contest the decision.

We reserve the right to terminate or restrict access to your account if you post content that is inconsistent with our Terms and Conditions of Use. This ensures that Listeners Connect remains a safe and enjoyable space for all users.

Lawful Basis

In compliance with EU and UK data protection laws, we are obligated to inform you of the lawful basis for processing your data. The table below outlines these legal grounds. When our legal basis is consent, you have the right to withdraw your consent at any time. If our legal basis is legitimate interests, you have the right to object to the processing of your data. In the relevant sections of this Privacy Policy, we explain how you can withdraw consent or opt out of specific data processing activities, where applicable.

Purpose for Data Usage | Data Used | Source | Legal Basis

To deliver the Listeners Connect social networking service

Name, email address, date of birth, location (CCPA Categories A and B)

Provided by you; location data obtained from your device

Contractual necessity

To facilitate connections within the Listeners Connect App

Optional profile information such as sexual preferences, non-binary gender, religion, ethnic background, photos, interests, etc. (CCPA Categories B, C, H, I, J)

Provided by you

Contractual necessity and legitimate interests – it is in our legitimate interests to enable networking within the Listeners Connect app. For sensitive data, we rely on your explicit consent.

To verify your identity and ensure safety

Phone number, photo for profile verification, government ID (where required), geolocation, and device information (CCPA Categories A, B, C, E, F, G, H)

Provided by you; geolocation and device data obtained from your device

Legitimate interests – it is in our legitimate interests to prevent fraudulent accounts and safeguard users.

To process payments for premium services

Payment card details (CCPA Categories B and D)

Provided by you

Contractual necessity

To send marketing information about events, offers, and services

Name, email address, postal address, Instagram handle, and mobile phone number (CCPA Categories A and B)

Provided by you

Consent or legitimate interests, in line with applicable marketing laws. We have a legitimate interest in promoting our business and products.

To conduct research and analysis for improving the App

Log and usage data, including IP address, browser type, referring domain, pages accessed, mobile carrier, search terms, images, and video (CCPA Categories A, F, H)

Provided by you; log and usage data obtained from your device

Legitimate interests – it is in our legitimate interests to analyze user behaviour and test new technologies for improving the App.

To respond to user queries and correspondence

Email address, IP address, social media name, phone number (CCPA Categories B and F)

Provided by you; IP address obtained from your device

Legitimate interests – it is in our legitimate interests to respond to queries and provide excellent service to our users.

To investigate and block users for breaches of our Terms

Name, registration details, profile information, content of messages and photos, usage and device data such as IP address (CCPA Categories A, B, C, F, H)

Provided by you; additional information obtained from your device

Legitimate interests – it is in our legitimate interests to prevent unauthorized behaviour and maintain the integrity of our services.

To enhance user experience on the App

Data about interactions with profile photos, such as whether the first profile photo is scrolled past or whether the vote is positive or negative

Obtained from user interactions with the App

Legitimate interest – it is in our legitimate interests to optimize user experience.

To enable login and profile enhancement via third-party accounts

Data from Facebook and other third-party accounts (CCPA Categories A, B, C, H)

Obtained from Facebook or other account providers

Legitimate interests – it is in our legitimate interests to facilitate access to our services.

To block fraudulent transactions

Name, IP address, email address, mobile number, cardholder name, payments, payment type, user ID, country (CCPA Categories A, B, D)

Provided by you; additional data obtained from your device and payment interactions

Legitimate interests – it is in our legitimate interests to prevent fraudulent transactions and maintain security.

To serve promotional cards and ads on the App

Location, gender, age, and optional profile information (CCPA Categories A, C, G)

Age, gender, and profile data provided by you; location data obtained from your device

Legitimate interests – it is in our legitimate interests to target relevant ads and generate advertising revenue.

To serve and measure ads on third-party networks

Data about your visits to our Sites or App, IP address, estimated location, age, gender, device ID (CCPA Categories B, C, F, G, K)

Age and gender provided by you; other data obtained from your device or browser

Consent – as indicated by you in Privacy Settings or Cookies Settings and device privacy preferences.

To contact you for surveys, feedback, or marketing campaigns

Email address, mobile phone number (CCPA Category B)

Provided by you

Legitimate interests – it is in our legitimate interests to conduct research and marketing to improve the app and services.

To enable video/audio call functions and media sharing

Video/audio call data, images, video (CCPA Categories F, H)

Obtained from your device

Legitimate interests – it is in our legitimate interests to provide these communication functionalities.

To defend legal claims and protect rights

Relevant data related to the issue at hand

Obtained directly from you, your device, or third parties

Legitimate interests – it is in our legitimate interests to protect our legal rights and safeguard users and third parties.

Processing to Enhance Services for Students

What We're Doing: At Listeners Connect, we process personal data to better understand which of our users may be attending college or university. To achieve this, we analyze historical location data to determine if your device's coordinates align with general university or college areas. Specifically, we use recent historical data about where you've accessed the Listeners Connect app and generate a simple "on campus: yes/no" result based on our findings.

What We Don't Do: We respect your privacy and do not track your real-time movements or identify your specific place of study as part of this process. Additionally, we do not store or retain any location data used for this activity; it is permanently deleted after the results are generated.

Why We're Doing This: We combine the results of this processing with other relevant data to better serve our student users. This allows us to send targeted offers, events, and features, understand which Listeners Connect events resonate with the student demographic, and improve the app's design to meet the needs of students. The legal basis for this processing is our legitimate interest in providing a more personalized app experience for student users and optimizing their chances of making meaningful connections.

Note: This data processing applies only to Listeners Connect app users who indicated the United States or Canada as their location during registration (excluding Quebec) and who are within the 18 to 24 age group.

3. DISCLOSURE OF INFORMATION

At Listeners Connect, our policy is to keep your Registration Information and personal data confidential. However, there are specific circumstances where we may disclose your information:

Circumstances where data may be disclosed

Disclosed data

Service Providers – We work with trusted third parties to perform functions and provide services on our behalf. Your Registration Information or personal data may be shared with these parties strictly for the purpose of delivering these services.

This could include all data, including all categories listed under CCPA.

Moderators – To ensure the safety and integrity of the Listeners Connect app, our moderators may monitor activity and approve content.

Name, user registration details, profile information, content of messages, and photographs (CCPA Categories A, B, C, and H).

Payment Processing and Telecommunications Companies – To facilitate payments for premium services on Listeners Connect.

Cardholder name, address, card number, payment amount, transaction date/time (CCPA Categories A, B, and D).

Law and Harm – In cases where it is necessary to comply with legal obligations, protect public safety, address fraud, or safeguard our rights and property, we may share your information with law enforcement or other third parties. We cooperate with lawful requests and may disclose information to protect vital interests or in response to a legal directive.

This may include any personal data that Listeners Connect holds about you, depending on the request or issue at hand, including all categories listed under CCPA.

Business Transfers – In the event of a business transition such as a merger, acquisition, reorganization, or sale of assets, or in case of insolvency, we may disclose your personal data as part of the transition.

This could include all personal data that Listeners Connect holds about you, including all categories listed under CCPA.

Marketing Services Providers – To help us deliver targeted marketing and advertising on third-party websites and apps, and to measure the effectiveness of our advertising efforts.

Advertising identifier associated with your device (Device ID), estimated location (based on your IP address), age, gender, and data about your interaction with our Sites or App, including whether you downloaded our App or created an account, and hashed email address (for 'custom audiences' only) (CCPA Categories B, C, G, F, and K).

Anti-Spam and Anti-Fraud – To protect our platform and users from fraudulent activity, your data may be shared with other ListenersConnect entities to block accounts or suspected fraudulent transactions.

Email address, phone number, IP address, IP session information, social network ID, username, user agent string, and transaction and payment data (CCPA Categories B, F, and D).

Aggregated Information – We may share aggregated data with third-party partners, which includes elements of your personal information combined with other data. This aggregated information is anonymized, ensuring that it does not directly identify you. We use this data for purposes such as industry analysis, demographic profiling, and improving our services to better serve our users.

4. More Information About Disclosures

Service Providers

At Listeners Connect, we engage carefully selected third-party partners ("Service Providers") to perform specific functions and offer services on our behalf. The Service Providers with whom we share User personal data may vary based on factors such as the particular Listeners Connect services you utilize. Common examples include:

Billing Services – We collaborate with billing partners (such as Google Play) to facilitate the purchase of premium features within the Listeners Connect App. Authentication Services – We use authentication providers (such as Twilio) to help verify customer accounts and ensure secure access. Social Media Platforms – Listeners Connect allows you to link your account with other platforms like Facebook, Instagram, or Spotify for enhanced connectivity and experience. Product Improvement and Market Research – To continually improve our offerings, we use platforms (such as Type form) and agencies (like Kantar) to conduct surveys and market research. IT Services – Certain third-party software providers are involved in our operations, including processing support inquiries (for example, using Khoros for community management).

We conduct thorough due diligence on all Service Providers to ensure they adhere to stringent data protection and information security standards. We only share the necessary personal data required for the services they provide, and we implement measures to ensure that shared data is as non-identifiable as possible. Additionally, our Service Providers are bound by strict contractual obligations, including limitations on data retention.

5. Marketing Services Providers

At Listeners Connect, we collaborate with marketing service providers (such as Facebook) to promote our App and services across third-party websites and applications and to measure the success of our advertising efforts. For example:

Exclusion from New User Campaigns: If you already have a Listeners Connect account, you may be excluded from advertising campaigns aimed at acquiring new users. 

Targeted Advertising: We may display Listeners Connect ads to individuals who have visited our App or website but haven't yet created an account. 

Lookalike Audiences: We create audiences for our advertisements by identifying potential users with similar characteristics to you, based on the data held by our Marketing Service Providers. 

Custom Audiences: You may be included in a 'custom audience' that will receive Listeners Connect advertising content tailored to your interests.

To enable these activities, we share limited personal data with our Marketing Service Providers, including:

Advertising Identifier: A random number assigned to your device by your mobile device manufacturer (e.g., Apple or Google) to help advertisers track ad views, clicks, and conversions (e.g., app downloads). 

Estimated Location: Based on your IP address. Age and Gender: Basic demographic information. 

Activity Data: Information about your interactions with our App or website, such as app downloads, account creation, or purchases. 

Hashed Email Address: A hashed version of your email address may be used to create 'custom audiences'. Hashing encrypts your email into a unique code that cannot be traced back to you.

Hashing is a secure method of encrypting information, turning it into a combination of random numbers and letters that cannot be reverse-engineered. When we share hashed email addresses with a Marketing Service Provider, they match these against their own user data to serve ads to those users who are successfully matched. Any unmatched data is deleted by the Provider.

For more details on how we use cookies and other tracking technologies, and how you can manage your preferences, please see our Cookie Policy.

Please note that in some cases, these third parties may use the data they collect for their own purposes, such as aggregating your data with other information they hold to enhance their advertising services provided to other clients.

Facebook

When we share data with Facebook as our Marketing Service Provider (including through the use of the Facebook "Like" function), we act as Joint Data Controllers with Facebook Ireland for this processing. This means that Listeners Connect is responsible for informing you of this arrangement, but if you wish to exercise your data protection rights, you should contact Facebook directly. Further details on how Facebook allows you to exercise your data protection rights and how it processes your information as an independent data controller can be found in Facebook Ireland's Data Policy. If you would like more information about the nature of our arrangement with Facebook, please email us at support@listenersconnect.com.

The data shared with Facebook may include actions you take on our website, such as interactions with our Sites, or other information collected through cookies or similar technologies, including the Facebook pixel. This data helps us measure the effectiveness of our advertising, enhance our marketing strategies, and deliver more relevant advertisements to you and individuals similar to you, including on social media platforms like Facebook.

What Others May See About You

At Listeners Connect, we believe in celebrating the uniqueness of our Users, and we've built features to help you showcase your best self to the world. Our App is designed to help you connect with others and interact in meaningful ways.

When using the Listeners Connect App, it's important to understand that anything you post or share may be publicly viewable and accessible by both Users and non-users of the App. We encourage you to be mindful about sharing information that might become public.

Be cautious when posting sensitive information on your profile, such as your religious beliefs or health details. You may also choose to share sensitive information by adding certain Listeners Connect badges to your profile, such as your religious or political affiliations. While you can voluntarily provide this information, including your sexual preferences, there is no obligation to do so. Keep in mind that photos you upload to Listeners Connect may also reveal personal details. By choosing to share sensitive information, including through badges, you are explicitly consenting to our processing of this data and making it visible to other Users.

Your Listeners Connect profile and any other information you make available on the App, including details added via third-party accounts (like Facebook, Instagram, or Spotify—see section 7 of this Privacy Policy for more information), may be viewed and shared by other Users. For example, a User might recommend you as a match to their friends by taking a screenshot of your profile picture and sharing it, even if those friends are not Listeners Connect Users.

Additionally, please note that in certain countries (currently, South Korea only), Users can download a copy of their conversation history due to local laws. Listeners Connect has no control over how this information may be shared or used once it has been downloaded.

If you log in to or access the App through a third-party account on a shared device, be sure to log out of both the App and the third-party account to prevent others from accessing your Listeners Connect account.

Our Policy Towards Age

At Listeners Connect, we strive to make our platform accessible to as many people as possible, but you must be at least 18 years old to use our services.

Listeners Connect does not knowingly collect information from, or market to, children, minors, or anyone under the age of 18. If we discover that a person under the age of 18 has registered with us and provided personal information, we will promptly take action to terminate their registration and remove their data from our records.

6. Security

At Listeners Connect, we prioritize strong security practices to safeguard your information from loss, misuse, unauthorized access, or disclosure. We use reasonable security practices, such as secured servers and firewalls, to help safeguard the confidentiality of your personal data.

However, it's important to note that no website or internet transmission is ever completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. Here are a few useful tips to help keep your data safe:

Always log out of your Listeners Connect account after use to prevent unauthorized access. Keep your Listeners Connect account password private and never share it with anyone. Change your password regularly. If you suspect that someone has gained access to your password or account, please follow the steps outlined in our security guide. Please note that we cannot fully ensure the security of your personal data while it is being transmitted to our site, and any such transmission is done at your own risk.

7. Linking Other Accounts to Listeners Connect

Using your social media details to sign in to Listeners Connect

By signing in with Facebook or Apple ID, you consent to the sharing of certain personal information, including your name, profile picture, email address, date of birth, profile photos, gender, Page likes, and current city, unless you opt out.

If you use Apple ID for sign-up or login, Apple may provide us with your Apple login information, an email address, and a name (which you can modify). You also have the choice to keep your email private, and Apple will generate a random email address to protect your personal email. The email address you provide will be associated with your Listeners Connect account and used for account recovery purposes.

We use this personal data to create and manage your Listeners Connect account. If you remove the Listeners Connect app from your Facebook settings or your Apple ID, we will no longer have access to new data from these sources. However, we will retain the personal data initially provided when you first set up your Listeners Connect account using your Facebook or Apple ID. To fully remove our access to this data, you will need to delete your Listeners Connect account entirely.

8. Linking Social Media Accounts to Your Listeners Connect Account

You may choose to link your Listeners Connect account with your Instagram, Facebook, or Spotify accounts. This allows you to seamlessly share specific information from these platforms directly to your Listeners Connect account, such as Instagram photos or your top Spotify artists.

We only receive the limited information that Instagram, Facebook, or Spotify permits to be transferred, as detailed by those platforms and agreed upon by you when you initially connect your account to Listeners Connect.

If you decide to unlink your Listeners Connect account from Instagram, Facebook, or Spotify, simply visit the settings within those respective platforms and follow the instructions to remove Listeners Connect's access permissions. Please note that any information previously added to your Listeners Connect account from these platforms will remain unless you manually delete it from your Listeners Connect account.

9. Your California Privacy Rights

For users who are California residents, you have specific rights under the California Consumer Privacy Act (CCPA), in addition to those listed in Section 10 below. These rights include protection from unlawful discrimination for exercising your rights under the Act:

Right to Information: You have the right to request that we disclose certain information to you, explaining how we have collected, used, and shared your personal information over the past 12 months. 

Right to Deletion: You have the right to request that we delete your personal information that we collected from you, subject to certain exceptions. California's "Shine the Light" law, outlined in Civil Code Section 1798.83, mandates that specific businesses provide information upon request from California residents regarding how they share personal data with third parties for direct marketing purposes. If you wish to learn about any rights you may have under California Civil Code Section 1798.83, you can contact us at support@listenersconnect.com.

From time to time, in collaboration with a third party, we may share your contact details with that third party if you opt into a promotional event, enabling them to offer their products or services directly to you. Where this is a condition for participation, we will inform you before you enter the promotion. Please follow the instructions provided by third parties to unsubscribe from their communications.

Additionally, under California law, operators of online services are required to disclose how they respond to "do not track" signals or other similar mechanisms that allow consumers to exercise choice regarding the collection of personal information over time and across third-party online services, to the extent the operator engages in such collection. Currently, we do not track our users' personal information over time and across third-party online services. This law also requires operators to disclose whether third parties may collect personal information about their users' online activities over time and across different online services when using the operator's service. We do not knowingly permit third parties to collect personal information about individual users' online activities over time and across different online services when using the Listeners Connect app.

10. Our Rights

Depending on the privacy laws applicable in your country, you may have the following rights concerning your personal data:

Right to be informed: You have the right to know what personal data an organization is processing and why. We provide this information to you in this Privacy Policy. 

Right to access: You have the right to request a copy of the personal information we maintain about you. 

Right of rectification: If the data we hold is inaccurate, you have the right to have it corrected. 

Right to deletion: Under specific conditions, you can ask us to erase your personal data. 

Right to limit processing: In certain situations, you can ask us to halt the processing of your data, although we may still keep it. 

Right to data portability: You can request a copy of certain data in a machine-readable format that can be transferred to another provider. 

Right to object: You may, in specific cases such as when data is processed based on legitimate interests or for marketing, challenge the processing of your data. Rights related to automated decision-making, including profiling: If processing is carried out on a solely automated basis and results in a decision with legal or significant effects for you, you have rights that include ensuring human intervention in the decision-making process.

The specific rights applicable to you may vary depending on your country. It is important to be aware of the rights you have under the privacy laws in your jurisdiction.

If you wish to exercise any of your rights listed above, please visit our Feedback Page or email our Data Protection Officer at support@listenersconnect.com

To protect your privacy and the privacy of all our users, we may need to request specific information from you to help us verify your identity before we can respond to your request.

If you have concerns about how we have handled your request or your personal data, please contact us using the details above. If we cannot resolve your concern, you have the right to file a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues. If you are located in the European Union (EU) or European Economic Area (EEA), you may also contact your local Data Protection Regulator. If you reside outside the EU, you may have the right to lodge a complaint with your local privacy or data protection regulator.

EU Representative

In accordance with Article 27 of the General Data Protection Regulation (GDPR), ListenersConnect has appointed a GDPR representative within the European Union. For matters related to the GDPR, you can submit your request through:

https://docs.google.com/forms/d/e/1FAIpQLSdGs3AxY4HPI7IHTuAyUQpn0HGZj9LYvITxDV-yS1XTCEAYYA/viewform?usp=publish-editor

11. Data Locations

At ListenersConnect, we aim to make Listeners Connect accessible to you wherever you are in the world. To provide this service, we operate a global network of servers, including locations in India and other regions as needed. These servers are housed in third-party data centers but are owned and managed by ListenersConnect. Additionally, data collected by our advertising partners and other service providers may be stored outside of the UK and the European Economic Area (EEA). We ensure that your data is adequately protected through valid legal mechanisms such as EU-approved model clauses and stringent contractual standards. If you would like more information about the safeguards we have in place, please contact us at support@listenersconnect.com

12. Data Retention and Deletion

At ListenersConnect, we retain your personal information only for as long as necessary based on the legal basis outlined in Section 2 and as permitted by applicable law. For details on how we handle and retain biometric data, please see the "Profile Verification Information (Including Biometric Information)" section in Section 1 of our retention policy.

When your Listeners Connect account is deleted, we ensure that it is no longer visible in the app. If your account was deleted by accident, you can choose to restore it within 28 days. After this 28-day period, we initiate the process of permanently deleting your personal information from our systems, unless:

We are required to retain it to comply with applicable laws (for example, if you made purchases through the app, certain personal data may be retained for tax and accounting purposes); We need to keep it to demonstrate our compliance with legal obligations (for instance, if an account is blocked, we retain some account information and records of the behaviour that led to the block for evidential purposes in case of disputes or legal claims); There is an unresolved issue, claim, or dispute that requires us to keep the relevant information until it is resolved; or The information is necessary for our legitimate business interests, such as fraud prevention and enhancing user safety and security (e.g., retaining information to prevent a user banned for unsafe behaviour from creating a new account).

Please note: Even after you remove information from your profile or delete your account, copies of that information may still be accessible to others if it has been previously shared, copied, or stored by them. We are not responsible for this, nor do we accept liability. Additionally, if you have granted third-party applications or websites access to your personal information, they may retain that information as permitted under their terms of service or privacy policies.

Thanks for taking the time to read through this, and we hope it was helpful!

13. Changes to This Policy

ListenersConnect may periodically update this Privacy Policy as our services evolve. The latest version, which governs our use of your information, will always be accessible at our website. If we make any changes to this policy that we believe, in our sole discretion, are significant, we will notify you. This notification may be sent via email to the address associated with your account or through a notice posted within the Listeners Connect app.

Account Deletion Process

To delete user account, please follow these steps:

Log in to the app using credentials. Tap on the menu icon located at the top-left corner to open the navigation drawer. In the drawer, select "Settings" to open the Settings screen. Tap on "Delete My Account". A confirmation modal will appear with Yes and No buttons. To proceed with permanently deleting account, tap Yes.

Effective Date

This Privacy Policy was last updated on: 20th May 2025.